awards
Real Living Brokerages Win Big for 2018 QE Awards
Real Living is proud to announce that an astonishing 18 Real Living network brokerages won a 2018 QE Award – more than any other real estate brand this year. The QE Award recognizes America’s Top 35 real estate firms based on service excellence.
The following Real Living network brokerages were named among medium-sized companies:
- Sine & Monaghan Real Living, Mich.
- Real Living Kee Realty, Rochester, Mich.
- Real Living Realty Professionals, Mass.
The following Real Living network brokerages were recognized among small-sized companies:
- BOWES Real Estate Real Living, Arlington, Mass.
- Real Living Pittman Properties, Raleigh, N.C.
- Real Living Property For You, Peoria, Ariz.
- Real Living Capital City, Atlanta, Ga.
- Real Living 1st Choice Realty, Coral Springs, Fla.
- Real Living Real Estate Experts, Warren, Pa.
- Real Living Georgia Life Realty, Villa Rica, Ga.
- Real Living Casa Fina Realty, Tampa Fla.
- Real Living Cornerstone, Farmville, Va.
- Real Living Gateway Real Estate, Hasbrouck Heights, N.J.
- Real Living Brokers Realty Group, Warren, Ohio
- Real Living Now Real Estate, St. Louis Metro Area, Mo.
- Real Living Real Estate Professionals, Redding, Calif.
- Real Living Northwest REALTORS®, Bothell, Wash.
- Real Living Palm West Home Realty, Inc., Palm Coast, Fla.
According to QSC, the QE Award is the combined overall Customer Satisfaction Rating of all returned surveys of real customers, where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation.
Congratulations to this year’s winners!
Real Living Real Estate Leads Industry with Highest Customer Satisfaction Rating
We at Real Living Real Estate are proud to announce network agents earned an unprecedented 98% customer satisfaction rating for 2017, according to independent ratings service Quality Service Certification, Inc. (QSC). This is highest QSC score ever tallied by Real Living, and it places the brokerage network at the top of the real estate industry for customer satisfaction.
Through our innovative Real Living 360 Service® program, the network asks customers to candidly rate the performance of sales agent. QSC administers and validates these customer service satisfaction results following closed transactions for participating agents. More than 17,000 buyers and sellers were surveyed to measure the satisfaction of Real Living Real Estate customers.
“Real Living network agents make a pledge of service excellence every time they work with a home buyer or seller,” said Bob McAdams Jr., president of Real Living. “With each transaction they pledge themselves in writing as the Trusted AdvisorSM, the Skilled NegotiatorSM and the Expert FacilitatorSM. Our Real Living 360 Service Guarantee assures delivery of the promise to provide extraordinary customer care.”
In the QSC study, a full 94% of home buyers and 91% of home sellers who worked with Real Living sales associates reported being very satisfied with the results and service provided by their Real Living real estate professional. According to the latest report from the National Association of REALTORS®, only 61% of buyers and 62% of sellers said they were very satisfied with the buying process and service provided by their real estate professional.
“As the industry trailblazer in customized real estate, Real Living network agents are empowered to go above and beyond to meet the needs of our customers,” said Allan Dalton, chief operating officer of Real Living Real Estate. “This distinction puts our brand above the rest and it’s evident by the excellent results of this survey.”
Gino Blefari, CEO of HSF Affiliates, congratulated the Real Living network for its QSC scores. “Top-rate client service is more than a promise, it’s a lifestyle at Real Living,” Blefari said. “This record-high 98% satisfaction rating underscores the network’s dedication to only the very best in customer care.”
Real Living Network Brokerages Among Top Firms For Services Excellence
Companies Honored with QE Award for Verified “Extraordinary Customer Service”- an Industry First
America’s Top 35 real estate firms based on service excellence are being honored for exceptional customer service satisfaction with an industry first – a QE Award (pronounced “Quie”) – “that measures and independently verifies excellence in the delivery of the highest levels of customer satisfaction and service quality in real estate in North America,” according to Quality Service Certification, Inc. (QSC), creators of the award.
“They’re not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating.”
The 2017 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, spanning 22 states, from Florida to California and Minnesota to Texas, and includes some of the most respected independent and well-known national and regional brand names.
“There is no greater honor than earning the highest ratings from our customers for the hard work of our agents touching all the bases and bringing home a fantastic service experience for every one of our clients,” said Mike Pappas, President and CEO at Keyes Real Estate in South Florida. “That’s why winning a QE Award from Quality Service Certification is the best award any brokerage in real estate can receive,” he added.
The 2017 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies from January 1, 2016 through December 31, 2016. Quality Service Certification, Inc. and Leading Research Corporation, San Juan Capistrano, CA administer the survey process to ensure that every past customer is surveyed, preventing agents or the company from interference or influence in any way.
The 2017 QE Award winners for the Top 5 Large Companies include:
- Charles Rutenberg Realty, Greater Chicagoland Area
- Berkshire Hathaway HomeServices Drysdale Properties, Northern California and Nevada
- Harry Norman, REALTORS®, Atlanta, GA
- The Keyes Company, South Florida
- RE/MAX of Reading, Reading, PA
The 2017 QE Award winners for the Top 10 Medium Companies include:
- Real Living Messina & Associates, Inc., Duluth, MN
- Kinlin Grover Real Estate, Osterville, MA
- RE/MAX Estate Properties, Los Angeles, CA
- Real Living Kee Realty, Rochester/Clinton MI
- Berkshire Hathaway HomeServices Tomie Raines REALTORS®, East Lansing, MI
- Real Living Realty Professionals, MA
- CJR Carol Jones Realtors, A Berkshire Hathaway Affiliate, Springfield, MO
- RE/MAX Allegiance, Alexandria, VA
- Coldwell Banker Hickok & Boardman Realty, Burlington, VT
- Keller Williams Classic Realty, Coon Rapids, MN
The 2017 QE Award winners for the Top 20 Small Companies include:
- The Berkshire Group, REALTORS®, Denver, CO
- Home Realty, Inc., Owensboro, KY
- Real Living Property For You, Peoria, AZ
- Real Living 1st Choice Realty, Coral Springs, FL
- Real Living Capital City Realty, Atlanta, GA
- BOWES Real Estate Real Living, Arlington, MA
- Real Living CO Properties, Denver, CO
- Real Living Palm West Home Realty, Inc., Palm Coast, FL
- RE/MAX Select, Oviedo, FL
- Real Living Wareck D’Ostilio, New Haven, CT
- Real Living Northwest REALTORS, Bothell, WA
- MikkiMoves Real Estate, Inc., Eureka, CA
- Real Living Cypress Realty, Inc., Fort Myers, FL
- Real Living Volpini Realty Group, Youngstown, OH
- Real Living Karapasha Realty, Katy, TX
- ERA Martin Associates, Salisbury, MD
- Real Living Realty Group, Franklin, MA
- Golden Real Estate, Inc., Golden, CO
- Real Living Gateway Realtors, Hasbrouck Heights, NJ
- First Colorado Realty, Inc., Estes Park, CO
“At a time when consumer are seeking transparency, greater accountability, and trusted information to help them make better, more informed decisions and choices, hundreds of companies and tens of thousands of their service professionals are now electing to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence,” said Kevin C. Romito, President, Quality Service Certification, Inc.
“They’re not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating,” Romito adds. “We believe that in a consumer-centric world the higher standard for gauging excellence in professional services should authentically measure how well each customer is served not just how much business is done.”
Larry Romito, Chairman, CEO sees the new QE Award as motivation for change. “We hope the prestigious recognition of the QE Award for measurable excellence in service and satisfaction will launch a viral movement toward better customer service, transparency and accountability, where every real past customer is surveyed and all surveys are unedited. That’s what QSC and the new QE Award are all about. A complete, reliable picture of customer feedback, from real past customers on issues important to prospective consumers,” he added.
Romito notes that the QE Award is based upon the aggregated overall Customer Satisfaction Rating of all returned surveys of real customers where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com.
Quality Service Certification, Inc. created the QE Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction. QSC with its sister company Leading Research Corporation assures the careful measurement and independent validation of service and satisfaction results.
Eligibility for the 2017 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2016 for the 2017 QE Award.
About Quality Service Certification
Quality Service Certification, Inc., based in San Juan Capistrano, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better influence, manage and control professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents from QSC can be accessed by visiting RatedAgent.com.