360 Service
Community Spotlight: Real Living Wareck D’Ostilio
John Wareck and Frank D’Ostilio, owners of Real Living Wareck D’Ostilio, and members of their team are truly dedicated to making their neighborhood a better place to live – and it shows.
For the fourth consecutive year, associates of the New Haven, CT-based brokerage volunteered with Downtown Evening Soup Kitchen (DESK) to serve meals for the area’s homeless and underserved. On top of serving meals, staff have also launched a campaign to raised more than $1,000 and collected four full boxes of donations organization ahead of the holiday season.
In addition to supporting DESK, staff from the Real Living Wareck D’Ostilio Branford office, led by Rhonda Young-Leu, delivered more than 100 meals throughout the neighborhood through Meals on Wheels. The group also washed dishes, set up and cleaned up the dining room, and removed trash to prepare the dining hall for the next day’s services.
“At Wareck D’Ostilio, we believe when we meet and interact with those in need, we are fostering a better community,” said Frank D’Ostilio, broker and co-owner of Real Living Wareck D’Ostilio. “Our volunteer work has given us an opportunity to understand the needs of our community and work harder to help those living in our area thrive to their potential.”
To learn more about Real Living Wareck D’Ostilio, wareck.com or follow their work on Facebook at www.facebook.com/reallivingwd.
Real Living Real Estate Leads Industry with Highest Customer Satisfaction Rating
We at Real Living Real Estate are proud to announce network agents earned an unprecedented 98% customer satisfaction rating for 2017, according to independent ratings service Quality Service Certification, Inc. (QSC). This is highest QSC score ever tallied by Real Living, and it places the brokerage network at the top of the real estate industry for customer satisfaction.
Through our innovative Real Living 360 Service® program, the network asks customers to candidly rate the performance of sales agent. QSC administers and validates these customer service satisfaction results following closed transactions for participating agents. More than 17,000 buyers and sellers were surveyed to measure the satisfaction of Real Living Real Estate customers.
“Real Living network agents make a pledge of service excellence every time they work with a home buyer or seller,” said Bob McAdams Jr., president of Real Living. “With each transaction they pledge themselves in writing as the Trusted AdvisorSM, the Skilled NegotiatorSM and the Expert FacilitatorSM. Our Real Living 360 Service Guarantee assures delivery of the promise to provide extraordinary customer care.”
In the QSC study, a full 94% of home buyers and 91% of home sellers who worked with Real Living sales associates reported being very satisfied with the results and service provided by their Real Living real estate professional. According to the latest report from the National Association of REALTORS®, only 61% of buyers and 62% of sellers said they were very satisfied with the buying process and service provided by their real estate professional.
“As the industry trailblazer in customized real estate, Real Living network agents are empowered to go above and beyond to meet the needs of our customers,” said Allan Dalton, chief operating officer of Real Living Real Estate. “This distinction puts our brand above the rest and it’s evident by the excellent results of this survey.”
Gino Blefari, CEO of HSF Affiliates, congratulated the Real Living network for its QSC scores. “Top-rate client service is more than a promise, it’s a lifestyle at Real Living,” Blefari said. “This record-high 98% satisfaction rating underscores the network’s dedication to only the very best in customer care.”
Real Living Greater Montana Presents Benefit for Bikers Against Bullies
Team members from Missoula, MT-based Real Living Greater Montana banded together for a charity event that raised more than $13,000 for Bikers Against Bullies. The national non-profit empowers school-aged children with anti-bullying social skills through assembly appearances and role-playing exercises.
In February, the team produced the Winterfest-Rock for the Kids! featuring live musical performances by Jared Blake from The Voice and Jared Weeks from Saving Abel.
The event was held at the DoubleTree hotel in Missoula, which donated the cost of the room for the fundraiser. The team sold individual tickets to the event and raised more than $4,000 in sponsorships. The event also included a silent auction and a giveaway to raise additional funds.
To get a front-row view of the fun, watch this video from the event!