Real Living Real Estate Leads Industry with Highest Customer Satisfaction Rating

We at Real Living Real Estate are proud to announce network agents earned an unprecedented 98% customer satisfaction rating for 2017, according to independent ratings service Quality Service Certification, Inc. (QSC). This is highest QSC score ever tallied by Real Living, and it places the brokerage network at the top of the real estate industry for customer satisfaction.

Through our innovative Real Living 360 Service® program, the network asks customers to candidly rate the performance of sales agent. QSC administers and validates these customer service satisfaction results following closed transactions for participating agents. More than 17,000 buyers and sellers were surveyed to measure the satisfaction of Real Living Real Estate customers.

“Real Living network agents make a pledge of service excellence every time they work with a home buyer or seller,” said Bob McAdams Jr., president of Real Living. “With each transaction they pledge themselves in writing as the Trusted Advisor^SM, the Skilled Negotiator^SM and the Expert Facilitator^SM. Our Real Living 360 Service Guarantee assures delivery of the promise to provide extraordinary customer care.”

In the QSC study, a full 94% of home buyers and 91% of home sellers who worked with Real Living sales associates reported being very satisfied with the results and service provided by their Real Living real estate professional. According to the latest report from the National Association of REALTORS®, only 61% of buyers and 62% of sellers said they were very satisfied with the buying process and service provided by their real estate professional.

“As the industry trailblazer in customized real estate, Real Living network agents are empowered to go above and beyond to meet the needs of our customers,” said Allan Dalton, chief operating officer of Real Living Real Estate. “This distinction puts our brand above the rest and it’s evident by the excellent results of this survey.”

Gino Blefari, CEO of HSF Affiliates, congratulated the Real Living network for its QSC scores. “Top-rate client service is more than a promise, it’s a lifestyle at Real Living,” Blefari said. “This record-high 98% satisfaction rating underscores the network’s dedication to only the very best in customer care.”